Good communication is complex so it is important to keep this in mind when you are communicating important messages to your team.

How you communicate with others is based on the assumptions you have learned over your lifetime.  However, these assumptions can seriously impact how you communicate with others. 


For example, different cultures have different ways of communicating with one another.  Some cultures show respect for others by not giving them eye contact. However, in White Australian culture, this communication style is seen to be rude and disrespectful.   

Your ability to effectively communicate with others is an important skill, especially when you need to engage people to do things that they might not want to do.

In order to communicate effectively, it is important to really understand your audience and clearly articulate your message by ensuring you provide all parts of the information needed to effectively get your message across.  

While verbal communication is a very rich means of communication, your non-verbal communication skills often influence others more because your body language makes up two-thirds of the way you portray messages to others.

The key component of good communication as a leader is providing feedback to your team, especially constructive feedback, so that the person can ‘hold face’ in their job role following this feedback.  

You do this by:

  • Taking your emotions out of the conversation and only focusing on the facts
  • Providing the feedback in a private place so others cannot hear the conversation
  • Providing the feedback promptly so the feedback can be taken on board quickly and the behaviour is less likely to be repeated
  • Focusing on the specific behaviours which need changing
  • Ensuring the person receiving the feedback understands what the appropriate behaviour should be by providing examples or role models
  • Assuring the person receiving the feedback that you trust in their ability to do their job
  • Articulating the steps needed or the solution required so the behaviour does not happen again
  • Documenting the feedback for future reference
Good communication is complex
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